IGNOU BRL 004 Solved Assignment English Medium 2022-23

Free BRL 004 Solved Assignment English Medium 2022-23 for July 2022 and January 2023 Session, All IGNOU Assignments (Programme Wise) · Master's Degree Programmes · Bachelor's Degree Programmmes · P.G. Diplomaa Programmes · Diploma Programmes · Certificate Programmes. IGNOU Assignment 2022-23 (UPDATED) Get Here. IGNOU Assignment Status 2022-23, Marks, Grade Card, Practical Submission

B.R.L – 004

Customer Service Management BRL 004 Solved Assignment 2022-23

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Assignment I

1. What is word-of-mouth communication? Explain its importance to a retailer.

2. Describe the attributes of a successful team?

3. Building customer loyalty is not easy; it requires trained staff and problem-solving skills to reach out to the customers. Comment.

4. Describe the ways through which customer loyalty can be effectively built?

5. Discuss the prerequisites for selling from a salesperson's point of view?

6. Service recovery is a combination of the variety of activities that need to work together. Comment.

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7. Write a short note on the following:

(a) Barriers to customer service

(b) Customer Experience Management

Assignment - II

8. (a) Briefly explain the reasons for the customer grievance due to employee interaction.

(b)What are the five stages in the customer complaint management process?

9. What are the ways through which a company builds a positive culture among employees in a Retail Store? Discuss with examples.

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