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B.R.L – 004
Customer
Service Management BRL 004 Solved Assignment 2022-23
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Assignment I
1. What is word-of-mouth
communication? Explain its importance to a retailer.
2. Describe the attributes of a
successful team?
3. Building customer loyalty is
not easy; it requires trained staff and problem-solving skills to reach out to
the customers. Comment.
4. Describe the ways through
which customer loyalty can be effectively built?
5. Discuss the prerequisites
for selling from a salesperson's point of view?
6. Service recovery is a
combination of the variety of activities that need to work together. Comment.
7. Write a short note on the
following:
(a) Barriers to customer
service
(b) Customer Experience
Management
Assignment - II
8. (a) Briefly explain the
reasons for the customer grievance due to employee interaction.
(b)What are the five stages in
the customer complaint management process?
9. What are the ways through
which a company builds a positive culture among employees in a Retail Store?
Discuss with examples.
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BRL 004 Solved Assignment English Medium 2022-23 The Indira Gandhi National
Open University has updated the IGNOU Assignment Status
2022-23 December Session so that students can know if their submission is
completed or not. Now if you have also submitted your Assignment/Practical/Project
till 15 December 2022 then you must be worried about the Assignment Status and
Grade Card. So we decided to come up with https://ignouadmission.samarth.edu.in/ Assignment
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