IGNOU BRL 013 Solved Assignment English Medium 2022-23

Free BRL 013 Solved Assignment English Medium 2022-23 for July 2022 and January 2023 Session, All IGNOU Assignments (Programme Wise) · Master's Degree Programmes · Bachelor's Degree Programmmes · P.G. Diplomaa Programmes · Diploma Programmes · Certificate Programmes. IGNOU Assignment 2022-23 (UPDATED) Get Here. IGNOU Assignment Status 2022-23, Marks, Grade Card, Practical Submission

B.R.L – 013

CUSTOMER VALUE MANAGEMENT BRL 013 Solved Assignment 2022-23

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Assignment I

Q.1 What do you mean by customer value management? Why is CVM required in retail?

Q.2 What is culture? How does it affect customer behaviour?

Q.3 What do you mean by Service Quality? Briefly explain the factors influencing service quality.

Q.4 What are the direct and indirect tools of customer value communication?

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Q.5 Define customer value generation process.

Q.6 What are the stages of service recovery process?

Q.7 What are the difference between customers exportations and customers perception.

Assignment - II

Q.8 What is customer loyalty? Classify customers on the basis of needs, nature and expectations.

Q.9 What is Internet retailing? What are the advantages of purchasing on the internet?

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IGNOU BRL 13 Solved Assignment English Medium 2022-23 The Indira Gandhi National Open  University has updated the IGNOU Assignment Status 2022-23 December Session so that students can know if their submission is completed or not. Now if you have also submitted your Assignment/Practical/Project till 15 December 2022 then you must be worried about the Assignment Status and Grade Card. So we decided to come up with https://ignouadmission.samarth.edu.in/ Assignment 2022-23.

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